1. Returns and Refunds Eligibility:

    • Sarees are eligible for returns and refunds within 2 days from the date of delivery if product is damage with proof of video.
    • The saree must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
  2. Refund Process:

    • To initiate a refund, customers need to contact the customer support team or follow the instructions provided on the website.
    • The customer may be required to provide details such as the order number, reason for return, and supporting evidence like photographs, if applicable.
    • Once the return request is approved, the customer will be provided with instructions for returning the saree and get refund 3-7 business days.
  3. Refund Options:

    • Depending on the website's policy, customers may be eligible for either a full refund or a partial refund (excluding shipping charges) for the returned saree.
    • Refunds are generally processed through the original payment method used during the purchase. It may take a few days for the refund to be reflected in the customer's account.
  4. Non-Refundable Items:

    • Some websites may have certain non-refundable items, such as clearance or sale items, personalized or custom-made sarees, or items marked as non-returnable.
  5. Return Shipping:

    • The customer is responsible for the cost of shipping the saree back to the designated return address unless the return is due to an error on the part of the website or a defective product.